Level 2 Field Services Technician
$70,000–$72,000 year
On-siteGyeongsan-si, Gyeongsangbuk-do, South Korea
Job Summary
Diagnose, research, and troubleshoot computer operating system issues for hardware, servers, and peripherals. Respond promptly to alerts and end-user IT issues, then update internal ticket coordination teams and mobile applications with status information. Repair and replace parts in desktops, laptops, virtual machines, servers, backup systems, and high-end storage. Pick up repair parts at local locations and return defective components to designated drop-off points. Function as the primary point of contact with end-customers from ticket dispatch to issue resolution. This full-time role requires a driver's license, personal vehicle, and daily travel within the Seoul or Daegu area. US citizenship is mandatory.
Required Qualifications
- Driver's license and personal vehicle with the ability to travel within a daily radius to pick-up parts at designated pick-up and drop-off locations and to support various end-clients
- Must have a high school diploma
- Strong analytical and problem-solving skills
- Strong knowledge and experience with computer/server hardware and software troubleshooting
- Proven experience with high-end storage and enterprise infrastructure
- Experience with enterprise distributed systems and high-end arrays
- Demonstration of punctuality and strong communication and interpersonal skills
- Ability to multi-task and to work under limited supervision
- US citizenship (Passport, REAL ID, or Passport Card)
- Minimum 4-5 years' experience with hands-on IT support troubleshooting PCs/laptops and servers
- Experience with high-end storage
- If applying to the Seoul location: willing to travel daily primarily within the Seoul area
- If applying to the Daegu location: willing to travel daily primarily within the Daegu area
Desired Qualifications
- preferably Dell hardware and servers
- Background with servers and high-end storage/EMC (Dell)
- Experience troubleshooting Active Directory, TCP/IP networks, and common PC systems, Microsoft Exchange and Office 365
- College or technical degree
- TS Clearance
- CompTIA certifications in A+, Network+ or Security +
- DCE in enterprise storage platforms
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