Lending Contract Administration Operations Processor
$43,410–$57,907 year
On-siteMarshall, Minnesota, United States
Job Summary
Review loan documentation and validate system information for commercial bilateral loan inquiries, comparing records against the AFS system of record. Research and resolve discrepancies through document review, payment analysis, and consultation with procedural guidance while meeting established service level agreements. Document research steps, decisions, and open items to support audit and quality purposes, then escalate non-routine or unclear items to appropriate resources. Contribute to customer remediation and process improvement by identifying workflow simplifications and updating job aids, checklists, and reference materials. Collaborate with internal partners across Operations, Risk, and Compliance to support reporting and data review activities.
Required Qualifications
- High school diploma or equivalent
- Four to five years or more of operations services related work experience
- Strong attention to detail
- Organizational discipline
- Accuracy
- Follow-through
- Ability to manage assigned work in a high-volume operational environment
- Ability to collaborate effectively with team members and business partners
- Ability to follow procedures
- Ability to interpret loan documentation and operational guidance
- Ability to escalate when additional direction is needed
- Effective written and verbal communication skills
- Ability to document findings and explain process steps clearly
- Proven ability to work independently on assigned tasks
- Ability to follow up on open items
- Ability to meet deadlines in a fast-paced environment
Desired Qualifications
- Experience with commercial loan servicing
- Experience with loan documentation
- Experience with related operational processing
- Experience with AFS
- Experience with amortization schedules
- Experience with system research
- Experience with financial transaction review
- Demonstrated commitment to accuracy
- Data integrity
- Complete documentation
- Strong organizational skills
- Ability to manage assigned work
- Working knowledge of Excel
- Working knowledge of reporting tools
- Working knowledge of data review practices
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