Legal Services Consultant
$150,000–$190,000 year
RemoteUnited States
Job Summary
Drive client success and growth by ensuring high adoption, retention, and expansion of Eve's suite of solutions among law firm clients. Achieve and maintain client satisfaction scores above 90% while driving a 15% year-over-year increase in average contract value through strategic upsells and cross-sells. Enable teams at firms using Eve in 90 days or less, maximize product utilization to 90% case/matter adoption, and generate 5+ annual case studies showcasing ROI. Provide client feedback to inform product roadmap development and develop 3+ new product use cases yearly. Maintain 90%+ retention rates through proactive engagement and support. Eve is redefining legal technology for plaintiff law firms, trusted by over 1000+ firms and backed by investors including Andreessen Horowitz.
Required Qualifications
- Comprehensive knowledge of law firm operations, compliance, and current legal sector trends
- Mastery of legal tech solutions, especially Eve's products, with the ability to explain complex concepts to non-technical professionals
- Strong analytical skills with expertise in legal-specific metrics and the ability to present insights effectively
- Excellent project coordination and communication skills, with a consultative approach to solving law firm challenges
- Creative problem-solver capable of managing multiple accounts across various practice areas and firm sizes
- Strong relationship-building skills with a willingness to travel for client visits and industry events
Desired Qualifications
- 5+ years of Customer Success experience, ideally with mid-size to enterprise accounts, with a proven ability to manage high-value relationships
- Solid experience in legal tech, understanding the unique needs of law firms and legal teams
- Proven acumen around planning and managing a smaller book of business, with $10M - $20M in ARR ownership
- Experience managing large, complex accounts and executing strategic initiatives for client success and growth
- Strong understanding of SaaS industry dynamics, particularly in legal technology
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