Legal Recoveries Specialist
On-siteSheffield, England, United Kingdom
Job Summary
Communicate with customers over the phone to understand their unique situations and offer tailored solutions for debt resolution. Work toward key performance indicators by setting up payment plans and navigating litigation processes when necessary. Approach each interaction with empathy to provide guidance and support to customers, including those who may be vulnerable. Full-time contracts are available at 36.25 hours, Monday through Friday from 09.00 to 17.15, with flexibility required depending on client workloads. You will receive full training at the beginning and throughout your employment to handle complex and challenging caseloads.
Required Qualifications
- Strong communication and interpersonal skills
- Empathy and understanding
- Resilience and adaptability
- A passion for helping others
- Previous customer service experience (preferred)
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