Legal Recoveries Coordinator
On-siteGreenville, South Carolina, United States
Job Summary
Validate customer data, update accounts, and ensure accurate documentation is provided to outside vendors as part of the legal recovery strategy. Maintain electronic records and files, review account media, and prepare files for placement while supporting vendor document requests and preparing affidavits of account balances. Perform quality assurance functions to ensure compliance with internal standards and applicable state and federal guidelines. Provide feedback and potential solutions to management regarding process efficiency and assist in training new associates. Manage inventory with law firms through email and phone using Power BI and Excel spreadsheets. This role supports the Recoveries Department's legal strategy within a fast-paced environment where employees Care Deeply and Think Boldly.
Required Qualifications
- High School diploma or equivalent
- Minimum of one (1) year experience in a relevant customer service role
- automotive industry experience
- Proficiency in Excel
- Excellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, and exercise sound judgment
- Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities
- Ability to effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business
- Strong oral and written communication skills
- Ability to work with a diverse customer and workforce population
- Team player that can adapt in a fast-pace and changing environment
- Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office
- ability to quickly learn new computer applications as required
- working knowledge of Excel
- Commitment to exemplifying the organizational core values and key competencies
- Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity
- Remain in a stationary position up to 100% of the workday
- Constantly operate a computer and other standard office equipment
- Work may involve exerting up to 10 pounds of force to lift, carry, push, pull, or move objects
- Ability to perform activities such as: viewing a computer terminal, extensive reading, bending, and kneeling
- Must be flexible to work within departmental operating days and times which include Monday through Friday, 8:00am-6:00pm
- Regular, predictable attendance is required, including overtime hours as business demands dictate
- Evening and weekend work may be required as job duties demand
Desired Qualifications
- automotive industry preferred
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