Legal Receptionist - Mississauga
On-siteMississauga, Ontario, Canada
Mississauga, Ontario, CanadaOn-siteFull TimeHigh School Or EquivalentSmall
Full TimeHigh School Or EquivalentSmall
Job Summary
Accept ownership of customer issues, complaints, and inquiries while serving as the primary liaison between the firm and its current and potential clients. Handle a high volume of incoming calls to service multiple lawyers, identifying legal issues and routing them appropriately. Book appointments and maintain customer satisfaction at the core of every interaction. Requires previous customer support experience, a legal background a plus, and strong verbal communication skills. Full dental, extended health, and vision care benefits included.
Required Qualifications
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
Desired Qualifications
- Legal background a plus
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