Legal Plan Liaison (Internal)
$48,797–$48,797 year
On-site · Irvine, California, United States
Job Summary
Manage and monitor the legal pipeline for Active and Non-Active Legal Plan clients, act as the primary liaison between clients and third-party legal vendors, drive vendor performance, ensure compliance with regulatory guidelines (CFPB, FTC, FCC), track productivity and service metrics, troubleshoot escalated issues, coordinate and manage legal documents and correspondence, provide timely status updates to clients and internal teams, and support daily production activities while contributing to policy development and continuous improvement.
Required Qualifications
- High school diploma or GED required
- Minimum of 2 years in a call center environment
- Proven experience in client service or customer service roles
- Effective in de-escalating challenging situations
- Strong organizational and multitasking abilities
- Exceptional communication skills, both written and verbal
- Technical proficiency in MS Office Suite (Word, Excel, PowerPoint, Visio) and general computer literacy
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