Legal Operations Processor - Legal Services Writs & Levies
HybridWest Des Moines, Iowa, United States
Job Summary
Collaborate with peers, colleagues, and managers to resolve issues and achieve goals while negotiating with external business partners to assure resolutions and deadlines are met. Perform moderately complex administrative, operational, and customer support tasks, including processing legal filings for subpoenas, levies, and other legal documents. Provide training to less experienced Operational Legal Specialists and receive direction from leaders to exercise independent judgment on function, policies, and compliance requirements. Seek ways to improve the customer service experience and determine proper courses of action based on business partner needs. This role supports the Writs and Levies functions within the Chief Operating Office, requiring a hybrid schedule with rotating weeks in office after training.
Required Qualifications
- 1+ year of Legal Operations support experience
- work experience
- training
- military experience
- education
- Willingness to work on-site at stated location(s) on the job opening
- Ability to work outside of regular business hours as needed
- Ability to work additional hours including weekends and holidays as needed or scheduled
- Adhere to standards outlined with written policy as well as applicable State and Federal regulations
- Experience consolidating large amounts of project status information to identify key risks, customer impact, financial implications, delays, and issues that may pose material risk
- Experience analyzing legal statutes, working with legal rules and procedures, and processing legal filings within multiple jurisdictions
- Financial services experience
- Experience with Wells Fargo Writs and Levies processes and procedures
- Intermediate Microsoft Office (Word, Excel, Outlook, PowerPoint, and Teams)
- Proficient technology skills, including operational systems and tools, such as: Hogan and 1LLG
Desired Qualifications
- Strong collaboration, influencing, and stakeholder engagement skills with demonstrated ability to work effectively across business and functional teams, resolve issues, overcome obstacles, and build strong working relationships to achieve organizational objectives
- Strong customer focus with the ability to provide high quality customer service by actively listening, efficiently eliciting information, comprehending complex needs, and resolving internal and external customer issues while balancing enterprise priorities
- Strong organizational, prioritization, and execution skills with high attention to detail and accuracy, including demonstrated ability to manage multiple priorities and competing deadlines while consistently delivering high production quality results
- Strong verbal, written, and interpersonal communication skills with proven experience translating complex information into clear, concise, and audience appropriate messaging, including project documentation, status reporting, meeting facilitation, and leadership communications delivered with professionalism, integrity, and attention to quality with all levels of employees including management
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