Legal Department Administrative Operations Supervisor
On-site · Charlotte, North Carolina, United States or Tampa, Florida, United States
Job Summary
Supervise the Legal Department Administrative Operations functions, coordinating onboarding/training for LDAO staff and supporting the Transition Partner-Departing Attorney (Offboarding) and Audit Response Letters programs. Provide leadership and coaching for the LDAO Analysts and Specialists; participate in candidate interviews and provide hiring recommendations. Improve cross-department workflows and troubleshoot issues; develop enhancements to legal reports and dashboards (e.g., ServiceNow). Collaborate with project managers to ensure scope, milestones, and deadlines are met; conduct research to support department planning and objectives; maintain a regular, predictable work schedule during business hours. Special projects and duties as assigned; strong written/verbal communication, collaboration with senior leadership, and ability to manage multiple high-priority projects under pressure.
Required Qualifications
- Bachelor’s degree required
- 4+ years of experience in an analyst role or comparable role
- experience managing multiple priorities with short turnaround times
- ability to interact with technical, managerial, and executive-level staff
- knowledge of legal software and other IT tools
- experience with ServiceNow is a plus
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