Legal Content Customer Succes Manager
$147,000–$147,000 year
On-siteEagan, Minnesota, United States
Job Summary
Conduct deep product expertise on the AI-enabled CoCounsel suite by co-creating customer success plans, delivering executive business reviews, and performing proactive check-ins to drive adoption, value realization, and expansion. Mitigate risks while retaining and growing relationships with enterprise and strategic customers through structured Customer Success Plans and hands-on engagement. Serve as a product expert in industry conferences, webinars, and virtual engagements, developing enablement for both customers and internal employees. Build business plans, report on market activities, and represent Customer Success in cross-functional meetings to support business objectives. Leverage technology tools like Gainsight, Salesforce, and Gong to manage client information, pipeline, and financial forecasts accurately.
Required Qualifications
- 3+ years experience working or managing Customer Success portfolios/teams
- Bachelor's degree
- Ability to travel 25%
Desired Qualifications
- experience with Business, Law, Computer Science, Consulting, Engineering or a related discipline is a plus
- JD or legal experience preferred
- Demonstrated passion through delivering outcomes in a high-performing team
- Energized and elevated others; lead with empathy, clarity, and accountability
- Proven track record driving retention, adoption, and expansion with enterprise or strategic accounts
- Hands-on experience with Gainsight, Gong, and Salesforce (or similar CS/CRM platforms)
- Prior experience in the legal technology sector or direct experience working with legal professionals, law firms, or corporate legal departments is highly preferred
- Understanding of legal workflows, terminology, and common challenges
- Functional/technical skills in GenAI systems and AI prompting engineering; particularly as they apply to legal research, drafting, and analysis
- Strong executive presence: excellent communication, stakeholder management, and facilitation skills for EBRs and executive check-ins
- Strong business acumen and communication skills; can manage a customer journey, conflict resolution and problem-solving
- curiosity
- learning agility
- proactive
- work urgently
- strategic thinking
- problem solver
- collaborative
- accountable
- master's degree
- J.D.
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