Legal and Client Support Officer - Greater Sydney & Illawarra Talent Pool
$87,199–$95,482 year
On-siteWollongong, New South Wales, Australia
EXPIREDWollongong, New South Wales, AustraliaOn-site$87,199–$95,482 yearEnterprise
Enterprise
Job Summary
Manage client enquiries across reception, phone, and digital channels as the first point of contact for individuals navigating complex legal and personal circumstances. Provide compassionate assistance by connecting clients with appropriate information, services, and support while assisting legal teams with administrative and legal support activities. Prioritise competing deadlines and maintain high accuracy when juggling customer interactions, administrative tasks, and competing demands in a fast-paced environment.
Required Qualifications
- Australian or NZ citizenship, Australian Permanent Residency (for ongoing roles) or a valid visa to work in Australia (for temporary roles)
- Undertake relevant pre-employment checks such as Criminal Record Check, and Conduct Service Check
Desired Qualifications
- Experience in administration, customer service, client support or a similar role
- Strong communication and interpersonal skills, with the ability to build rapport quickly
- Confidence using a range of systems and technology to manage information and workflows
- Excellent organisational skills and the ability to prioritise effectively
- A commitment to delivering high-quality client service with empathy, professionalism and integrity
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