Legal Account Resolution Specialist

Make outbound and inbound calls to notify consumers with delinquent accounts and attempt payment resolution in post-judgment legal collections. Calculate payment arrangements, negotiate settlements requiring supervisor approval, and document financial status updates. Search public records, credit bureaus, and directories to locate consumers and assets, then handle debit and check payments by phone. Monitor files for expected outcomes, ensure regulatory compliance, and meet daily call and file goals while maintaining professionalism on monitored lines. Complete required training and maintain regular attendance.