Legacy Plumbing - Customer Service Representative
$37,440–$41,600 year
On-siteLittle Elm, Texas, United States
Little Elm, Texas, United StatesOn-siteFull Time$37,440–$41,600 yearHigh School Or EquivalentMedium
Full TimeHigh School Or EquivalentMedium
Job Summary
Handle inbound phone calls and email inquiries regarding billing, product issues, and service questions while maintaining professional rapport with clients. Make outbound calls to schedule field service appointments and inquire about seasonal maintenance requirements. Update customer information in the database and apply inventive problem solving to turn frustrated clients into repeat customers. Learn all services and product offerings to effectively communicate with the customer base and work with management to stay updated on company policies.
Required Qualifications
- High school diploma or equivalent
- 2+ years of customer service and/or field service logistics experience, preferably in a related industry
- Excellent Microsoft Word, Excel and database management skills
- Clear, confident, & effective communicator over the phone (with customers) and in person (with team)
- Strategic thinker who possesses the ability to anticipate problems and find solutions
- Strong organization skills with attention to detail
- Good time-management, possessing the ability to balance priorities
- Self-starter and able to work successfully without supervision
- Competitive, ambitious and results orientated, energized by achieving and exceeding goals
- Able to pass a drug screening and background check
- Must be able to lift up to 15 pounds at times
- Close vision, distance vision
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