Legacy Plumbing - Customer Service Representative
$37,440–$41,600 year
On-siteLittle Elm, Texas, United States
Little Elm, Texas, United StatesOn-siteFull Time$37,440–$41,600 yearHigh School Or EquivalentEnterprise
Full TimeHigh School Or EquivalentEnterprise
Job Summary
Answer inbound phone calls regarding billing issues, product problems, and service questions while responding to customer inquiries via email or social media. Make outbound calls to schedule field service appointments and inquire about seasonal maintenance requirements. Maintain a high level of professionalism by updating customer information in the database and solving problems to turn frustrated clients into repeat business. Learn all services and product offerings to effectively communicate with the customer base and work with management to stay updated on company policies.
Required Qualifications
- High school diploma or equivalent
- 2+ years of customer service and/or field service logistics experience
- Excellent Microsoft Word, Excel and database management skills
- Clear, confident, & effective communicator over the phone (with customers) and in person (with team)
- Strategic thinker who possesses the ability to anticipate problems and find solutions
- Strong organization skills with attention to detail
- Good time-management, possessing the ability to balance priorities
- Self-starter and able to work successfully without supervision
- Competitive, ambitious and results orientated, energized by achieving and exceeding goals
- Able to pass a drug screening and background check
- Must be able to lift up to 15 pounds at times
- Close vision, distance vision
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