Leave of Absence Coordinator
$40,165–$40,165 year
HybridDubuque, Iowa, United States
Job Summary
Establish Family Medical Leave (FMLA) and other unpaid state, military, and company-specific leave claims by analyzing documentation to determine eligibility and certification in compliance with client plans and federal regulations. Track and code all claim information according to internal workflow processes, review received data to identify action plans and determine benefits due, and make timely case decisions based on established service expectations. Communicate decisions and ongoing expectations clearly with claimants and clients via phone, written correspondence, or the claims system while maintaining professional relationships and meeting quality program requirements. Perform other duties as assigned in a hybrid environment with a stable work environment.
Required Qualifications
- High school diploma or GED
- One (1) year of administrative/general office experience or equivalent combination of education and experience
- Knowledge of state and federal FMLA regulations
- Excellent oral and written communication, including presentation skills
- Proficient computer skills including working knowledge of Microsoft Office
- Analytical and interpretive skills
- Strong organizational and multitasking skills
- Excellent interpersonal skills
- Ability to exercise judgement in accordance with well-defined policies and procedures
- Ability to work in a team environment
- Ability to meet or exceed performance competencies as required by program
- State certification or licensing in statutory leaves
- FMLA administration experience
- Ability to sit at a desk for extended periods while operating a computer and phone system
- Travel as required
Desired Qualifications
- State certification or licensing in statutory leaves is beneficial
- FMLA administration experience preferred
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