Leave Administration Specialist
On-siteCharlotte, North Carolina, United States
Job Summary
Oversee leave cases from initiation to closure, ensuring compliance with FMLA, ADA, WC, PWFA, and state-specific laws. Verify eligibility, determine approval, calculate duration, and coordinate applicable client leaves while facilitating accommodations when necessary. Maintain regular communication with employees and HR contacts to support updates, reminders, and return-to-work coordination. Draft official correspondence, update documentation in CRM systems like AbsenceSoft and Salesforce, and generate required reports. Handle employee medical information confidentially in accordance with legal guidelines. Manage high-volume caseloads with strong organizational skills, evaluate internal processes for efficiency, and document standards and procedures.
Required Qualifications
- Associate degree in Information Systems or Human Resources (or similar field)
- 1-3 years of experience in case management of high-volume caseloads
- Strong organizational and project management skills
- Proven experience with leave management systems
- Intermediate skills in Microsoft Word
- Employee must be legally authorized to work in the United States
- Must be able to lift up to 15 pounds
Desired Qualifications
- Bachelor's degree in HR, particularly with HRIS experience
- HRIS experience
- Prior use of Salesforce or similar CRM
- Prior use of Salesforce
- Skills in troubleshooting system issues and assisting clients and their employees in resolving technical challenges
- Mastery of Power tools, M Code, DAX, or VBA
- Skills in troubleshooting and providing Excel support to others
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