Leasing Specialist
$36,400–$44,500 year
On-siteNew Orleans, Louisiana, United States
Job Summary
Greet visitors and prospective renters, then guide them on tours of available units while answering incoming calls and handling inquiries from applicants, residents, and the general public. Interview applicants regarding income and family composition to determine eligibility for low-income housing per federal guidelines, and perform background and credit checks to verify requirements. Compute tenant rental amounts, utility reimbursements, and rent increases to satisfy program guidelines, then prepare and submit leasing documents for review and approval. Coordinate move-in dates, prepare move-in materials, and conduct briefing sessions to explain lease obligations and housing assistance policies. Maintain the property waitlist, collect rent payments and fees, and schedule annual recertification interviews to ensure notices are provided at least 30 days before the anniversary date.
Required Qualifications
- Demonstrates a complete understanding of the leasing and admissions rules as determined in HUD regulations
- Develops full knowledge of application information required, screening process and polices regarding HCV/Sec 8, Low-Income Housing Tax Credit (LITHC), and Affordable Housing paperwork
- Interviews applicants regarding income and family composition in order to determine eligibility for low-income housing as per established federal guidelines
- Determines if clients meet affordability as determined by Housing Authority on Request for Tenancy Approval
- Computes tenant rental amounts, utility reimbursements, and rent increases in order to satisfy program guidelines using knowledge of program regulations
- Prepares leasing documents using HUD housing program regulations
- Submits leasing documents to Assistant Community Manager for review and approval; obtains signatures from management and clients
- Coordinates move-in dates, materials, and processes
- Prepares move-in materials
- Responsible for proper filling of all resident information and maintaining property files per program requirement
- Conducts briefing sessions with new participants to explain federal program regulations and lease obligations, as well as public housing quality standards and housing assistance policies, rules and regulations
- Schedules and conducts annual recertification interviews in a manner that ensures that notices of rent increase are provided at least 30 days before the anniversary date and the entire process is completed by the anniversary date
- Performs re-examinations, interim interviews and verifies income to determine and maintain eligibility with federal guidelines and regulations
- Coordinates unit inspections with maintenance for recertifications, move-in, and move out of residents
- Completes and explains leases to clients during annual re-certification process
- Maintains property waitlist
- Handles the collection of rent payments, security deposits and application fees
- Answers incoming calls and handles inquiries from applicants, residents and general public
- Keeps residents informed of any changes to rental agreements or upcoming property issues
- Ensures available and model apartments are fresh and tidy
- Tours property daily to ensure it is neat, tidy, attractive, and in good repair
- Courteous, efficient handling of residents' requests and complaints, including creation of work orders
- Alerts maintenance when issues are identified on the property and in common areas
- Assists with recordkeeping, filing, bookkeeping, and paperwork as required
- Responsible for maintaining work areas and office in a clean and orderly manner
- Collaborates with other community staff and/or Departments on maintenance issues and HUD program compliance
- Inspects empty units to ensure that they are ready for move-in and assess conditions and needed turn-around repairs for move out
- Two years of college course work
- Three years of experience in public housing, Section 8, case management, apartment management
Desired Qualifications
- Bachelor's degree
- Housing Choice Voucher Specialist Certification
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