Leasing Specialist

Greet prospective residents, conduct property tours, and showcase available apartments and amenities. Qualify leads, process rental applications, run background and credit checks, and prepare lease documents. Ensure units are move-in ready by inspecting them before occupancy and coordinating outstanding items with maintenance. Execute lease agreements and move-in packages, design and implement marketing plans, and promote the community via digital platforms. Coordinate resident referral programs, employer outreach, and participate in local networking efforts. Maintain up-to-date knowledge of market conditions, competitor properties, rental rates, and trends. Support resident retention through excellent customer service and timely response to questions, complaints, and maintenance needs. Conduct follow-up communication with prospects and new residents to ensure satisfaction. Participate in lease renewal efforts by preparing renewal documents, engaging with residents, and finalizing lease extensions. Maintain accurate records of prospect and resident interactions using property management software (e.g., Yardi, OneSite). Keep guest cards updated and perform follow-ups on all leads. Assist with rent collection, manage delinquent accounts, and support administrative tasks as assigned by the Property Manager. Ensure leasing office and tour path are presentable and meet show standards at all times.