Leasing Specialist

Greet prospective residents, conduct property tours, and showcase available apartments and amenities. Qualify leads, process rental applications, run background and credit checks, and prepare lease documents. Ensure units are move-in ready by inspecting them before occupancy and coordinating outstanding items with maintenance. Execute lease agreements and move-in packages, design and implement marketing plans to generate traffic, and promote the community via digital platforms. Coordinate resident referral programs, employer outreach, and participate in local networking efforts. Maintain accurate records of prospect and resident interactions using property management software, assist with rent collection, and manage delinquent accounts. Support resident retention through excellent customer service and timely response to questions, complaints, and maintenance needs. Conduct follow-up communication with prospects and new residents to ensure satisfaction. Participate in lease renewal efforts by preparing renewal documents, engaging with residents, and finalizing lease extensions. Ensure leasing office and tour path are presentable and meet show standards at all times.