Leasing Consultant - Multifamily
On-siteNorth Miami, Florida, United States
Job Summary
Convert leads into leases through phone, online, and in-person interactions while delivering high-impact tours that identify needs and create urgency. Proactively follow up and nurture leads to maximize conversion, maintaining strong knowledge of pricing, availability, and competitors to achieve and exceed community leasing goals. Provide excellent customer service by building rapport quickly and tailoring experiences to each prospect to drive renewals and referrals. Complete lease paperwork accurately, maintain CRM data, and support office presentation and model readiness. Assist with move-in and move-out events, collect deposits, and perform various administrative tasks while maintaining thorough product knowledge of the property and competition.
Required Qualifications
- Sales or leasing experience (1+ year required)
- Demonstrated success achieving sales, leasing, or conversion targets
- Experience using CRM systems such as Yardi, Entrata, RealPage, or similar
- Strong follow-up discipline with evidence of multi-touch outreach (calls, emails, texts)
- Ability to work weekends and peak leasing hours
Desired Qualifications
- Build trust fast through consistent follow-up and clear communication
- Create standout experiences that turn tours into leases
- Take ownership of every lead, every follow-up, and every result
- Execute the basics flawlessly—speed, accuracy, and preparation
- Continuously improve and refine your sales approach
- Deliver high-impact tours that identify needs, create urgency, and close
- Proactively follow up and nurture leads to maximize conversion
- Maintain strong knowledge of pricing, availability, and competitors
- Achieve and exceed community leasing goals and occupancy targets
- Execute strategies that drive traffic, increase qualified leads, and maximize revenue
- Respond to leads quickly with a sales first mindset
- Provide excellent customer service and serve as an example to your team as a representative of Peak & your community
- Build rapport quickly and tailor the experience to each prospect
- Support resident satisfaction to drive renewals and referrals
- Complete lease paperwork accurately and collect deposits
- Maintain CRM accuracy and prospect data
- Support office presentation and model readiness
- Assist in performance of annual turn process
- Maintain thorough product knowledge of the property and competition
- Assist with market serveys as needed
- Perform various administrative tasks
- Assist with all move out and move in events as well as collect deposits and/or fees associated with move in.
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