Leasing Consultant
$30,784–$30,784 year
On-siteCanary Wharf, England, United Kingdom
Job Summary
Respond to website, portal, email, and telephone enquiries while qualifying leads based on affordability, employment status, and Right to Rent requirements. Capture enquiry sources in the HubSpot CRM system and conduct apartment viewings, recording feedback and negotiating offers in line with leasing strategy. Advise prospective residents on the application process and tenancy obligations before passing applicants to the Tenancy Progression team with complete information. Perform Right to Rent checks, affordability assessments, and AML compliance while ensuring GDPR data protection standards are met. Conduct outbound calls to generate leads and liaise with third-party agents regarding unit availability. Attend leasing and marketing events including Mall Pop-Ups and Open Houses to support promotional activities. Report weekly leasing activity and KPI results to the Leasing Manager. Work Monday to Friday with Saturday shifts on alternate weeks as part of a six-month fixed-term contract.
Required Qualifications
- Level 3 ARLA Qualification desirable but not essential
- 2 year property experience
- experience within the Build to Rent sector desirable
- Friendly and professional telephone manner
- Proven ability to work towards and achieve KPIs and performance targets
- Strong understanding of delivering exceptional customer service
- Knowledge of Right to Rent requirements and general lettings compliance desirable
- Understanding of AML and GDPR requirements desirable
- Self-motivated with a proactive approach to generating and converting leads
- Target driven and commercially aware
- Works well under pressure and can effectively manage multiple priorities
- Excellent attention to detail and organisational skills
- Strong written and verbal communication skills
- Team player with a collaborative approach to working across departments
- Honest, trustworthy and professional with an exemplary track record
- Committed to continuous learning and keeping up to date with relevant legislation and industry best practice
- Appreciation of the importance of customer service and its application within the Canary Wharf and Vertus environment
- Saturday working is required from 10am to 4pm, alternate weeks
- This position is a 6 month FTC
Desired Qualifications
- Level 3 ARLA Qualification desirable but not essential
- experience within the Build to Rent sector desirable
- Knowledge of Right to Rent requirements and general lettings compliance desirable
- Understanding of AML and GDPR requirements desirable
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