Leasing Client-Collections Specialist

Conduct inbound and outbound dialing to collect unpaid consumer debt in a call center environment. Manage consumer debt inventory and track collection performance against departmental targets while ensuring compliance with regulations and internal standards. Utilize skip-tracing tools to obtain up-to-date customer information and detail all discussions and actions in the collections system or database. Provide daily coverage of all accounts until payment arrangements are made. Maintain multitasking skills to navigate various systems efficiently.