Learning Specialist
On-site · St. John's, Newfoundland and Labrador, Canada
Job Summary
Learning Specialist responsible for designing, delivering, and continuously improving non-clinical learning experiences across the organization. Develop interactive training programs and resources (eLearners to instructor-led) while translating workflows, systems, and compliance requirements into clear content. Facilitate onboarding and ongoing development for diverse audiences, support leaders through train-the-trainer initiatives, and manage end-to-end learning programs including scheduling, logistics, and LMS tracking. Identify performance gaps, measure training effectiveness using KPIs (participation, completion, quality, satisfaction), and use data-driven insights to refine programs. Collaborate cross-functionally with HR, IT, leadership, and operational teams; track participation and measure impact; refresh programs in response to business needs, regulatory changes, and technology updates.
Required Qualifications
- Diploma or degree in education, instructional design, or a related field (or equivalent experience)
- Experience in learning & development, particularly in adult learning
- Strong facilitation and presentation skills (virtual and in-person)
- Experience with instructional design methodologies (e.g., ADDIE, adult learning principles)
- Proficiency in LMS platforms and eLearning tools (e.g., Articulate, Storyline)
- Excellent communication, organization, and stakeholder management skills
- Ability to adapt in a fast-paced, evolving environment
- Experience in healthcare, virtual health, and call center operations is an asset
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