Learning Operations Senior Analyst
On-siteMumbai, Maharashtra, India
Job Summary
Lead and manage end-to-end learning administration activities, supervising and coaching learning administrators and coordinators. Plan and prioritize scheduling tasks, resources, and workloads while managing Learning Management Systems (LMS) and related platforms. Track, analyze, and report learning metrics and operational performance, collaborating with Delivery Services, Capability, BI, and stakeholders to deliver cost-effective learning schedules. Act as the first point of escalation for operational and client issues, ensuring compliance with organizational policies and regional regulatory requirements. Drive process improvements and operational efficiencies. Must be open to Australian shift timings (9 am to 5 pm) Australian time.
Required Qualifications
- 5 to 8 years of experience in learning administration, learning operations, or scheduling roles
- Prior experience in supervising or mentoring team members
- Exposure to LMS platforms SuccessFactors & ClearXP is mandatory
- Exposure of working with Australian client in airline sector
- Bachelor's degree in any discipline (B.A / B.Com / B.Sc / B.Tech or equivalent)
- Strong project planning and organizational skills
- People management and team leadership capability
- Analytical mindset with ability to generate management reports
- Proficiency in MS Excel, MS Access, and learning administration systems
- Strong written and verbal communication skills
- Customer service orientation and stakeholder management skills
- Ability to manage competing priorities in a fast-paced environment
- Multicultural awareness and collaboration skills suitable for Australia region operations
- Must be open to Australian shift timings: (9 am to 5 pm) Australian time
Desired Qualifications
- Exposure to global learning operations or shared services environment preferred
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