Learning Operations Associate
On-siteMumbai, Maharashtra, India
Job Summary
Support scheduling and coordination of internal and external learning programs, including course setup, enrollments, attendance, and completion tracking. Update and maintain Learning Management Systems such as SuccessFactors and ClearXP to ensure accurate data. Coordinate with instructors, trainers, vendors, and facilities to confirm training logistics, book venues, and respond to queries within defined timelines. Communicate schedule changes to stakeholders and monitor assignments to escalate conflicts to the Scheduling Team Lead. Maintain learning records, reports, and documentation with high accuracy while performing basic reporting on training activities. Work under guidance ensuring adherence to learning processes and effective stakeholder communication.
Required Qualifications
- 1 to 3 years of experience in Learning Administration, Scheduling, HR operations, or a coordination/support role
- Bachelor's degree (B.A / B.Com / B.Sc / B.Tech or equivalent)
- Basic understanding of Learning Administration and Scheduling processes
- Hands-on exposure to Learning Management Systems (SuccessFactors & ClearXP)
- Strong MS Office skills, especially Excel and Word
- Ability to work with large volumes of data with high accuracy
- Good written and verbal communication skills
- Strong organizational and time-management skills
- Attention to detail and quality-driven mindset
- Customer service orientation and ability to work with global stakeholders
- Willingness to learn and adapt to multiple learning platforms and processes
- Must be open to Australian shift timings: (9 am to 5 pm) Australian time
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