Learning Lead Vice President - Commercial Bank Learning
On-siteChicago, Illinois, United States
Job Summary
Conduct needs analyses with senior business stakeholders and subject matter experts to design scalable training programs for front office professionals. Own end-to-end delivery of learning initiatives, including curriculum design, facilitation, logistics, and post-program evaluation. Translate business priorities into learner-centered experiences while managing participant enrollment, communications, and stakeholder updates. Create and refine training materials, case studies, and facilitator guides to support measurable outcomes. Analyze learning metrics and survey feedback to drive data-informed decision-making and continuous improvement. Coach facilitators and partners on design and engagement best practices while coordinating facilities and technology with conference centers and training administration.
Required Qualifications
- 5+ years of experience in program management, learning program delivery, training operations, or a related business support function.
- Learning & Development, Banking, Commercial Banking, Credit, or equivalent business experience, with the ability to build credibility with front-office professionals and senior stakeholders.
- Demonstrated success designing, launching, and facilitating complex learning programs involving multiple audiences, locations, speakers, logistics, and stakeholder groups.
- Strong strategic thinking and needs analysis skills, with the ability to connect business priorities to learner-centered objectives, practical training solutions, and measurable outcomes.
- Proven ability to build trusted advisory relationships with senior leaders, stakeholders, facilitators, and colleagues, including the ability to influence, challenge constructively, and iterate based on feedback.
- Demonstrated ability to thrive in a fast-paced environment with shifting priorities while maintaining strong organization, accountability, judgment, and attention to detail.
- Ability to work collaboratively across virtual, hybrid, and in-person environments while coaching and partnering with colleagues to strengthen team effectiveness.
- Excellent written, verbal, presentation, and facilitation skills, with the ability to create polished learning materials, learner communications, and executive-ready presentations.
- Strong analytical and decision-making skills, with the ability to leverage learning data, survey feedback, and business input to assess impact, identify trends, and recommend improvements.
- Proficiency in Microsoft Word, PowerPoint, and Excel, SurveyMonkey or similar survey tools, Adobe, Zoom, and collaboration platforms used to deliver and manage training programs.
- Familiarity with AI-enabled tools and a willingness to leverage new technologies to enhance productivity, effectiveness, learner engagement, and program outcomes.
Desired Qualifications
- Experience facilitating leadership, professional skills, banking, credit, or front-office training programs for senior audiences.
- Experience using Kirkpatrick or similar measurement approaches to evaluate learning effectiveness, analyze data, and communicate outcomes to stakeholders.
- Experience developing scalable training resources, market-based learning solutions, or self-service learning ecosystems.
- Experience coaching facilitators, colleagues, or business partners on speaker preparation, presentation flow, learner engagement, and facilitation best practices.
- Demonstrated ability to improve existing learning materials and programs through feedback, iteration, stakeholder partnership, and data-informed decision-making.
- Executive presence and demonstrated ability to influence stakeholders, facilitate discussions, and build strong business relationships.
- Commercial Banking, financial statement, credit, deposits, treasury, or related financial services knowledge, with an interest in deepening financial acumen over time.
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