Learning Experience Designer
$91,000–$116,000 year
RemoteUnited States
Job Summary
Partner with Subject Matter Experts across Sales Engineering, Product, and Engineering to identify role-based competencies, critical workflows, and performance expectations. Independently translate complex technical concepts into scalable learning experiences, including self-paced modules, hands-on labs, simulations, and assessments with minimal reliance on SME-created content. Design and maintain technical enablement curriculum, ensuring alignment with product releases, accessibility standards, and learner outcomes while leveraging AI-assisted tools to accelerate development. Manage complex projects from concept through implementation, collaborating with stakeholders to validate content accuracy and drive improvements in knowledge retention and job readiness.
Required Qualifications
- 5–7 years of experience in technical training development, or a related field
- Experience developing learning solutions for software, SaaS, analytics, data, cloud, or other technical products
- Experience partnering with technical SMEs (Sales Engineering, Professional Services, Support, Product Management, Engineering, or similar functions) to identify role-based competencies and performance requirements
- Experience designing technical learning solutions for technical audiences such as Sales Engineers, Solutions Architects, Professional Services Consultants, Support Engineers, Developers, Administrators, or similar roles
- Experience creating hands-on labs, technical exercises, assessments, and scenario-based learning experiences
- Experience managing complex learning projects involving multiple stakeholders
- Strong instructional design and curriculum development expertise
- Ability to define learning objectives that directly support business outcomes, role proficiency, and measurable job performance
- Ability to understand, analyze, and simplify technical concepts for diverse audiences
- Experience using authoring tools such as Articulate Rise, Storyline, Camtasia, or similar technologies
- Strong project management and stakeholder management skills
- Excellent written communication and content development skills
- Strong requirements gathering, technical discovery, and stakeholder interviewing skills
- Ability to quickly learn, test, and demonstrate complex software products and technical workflows with minimal reliance on SME-created content
- Ability to deconstruct complex technical workflows and translate them into guided labs, simulations, assessments, and performance-based learning experiences
- Comfortable working with technical SMEs, Product teams, and Engineering partners
- Demonstrated ability to leverage AI-assisted tools to accelerate content development, research, review, and maintenance workflows while applying sound instructional design judgment
- Ability to independently troubleshoot, validate, and improve learning activities and assessments
Desired Qualifications
- Experience facilitating virtual technical workshops, hands-on labs, or train-the-trainer sessions
- Experience developing software enablement or technical product training
- Experience supporting onboarding, adoption, customer education, or enablement programs
- Familiarity with analytics, automation, AI, cloud platforms, or developer-focused technologies
- Experience developing certification programs and performance-based assessments
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