Learning Environment Specialist
HybridAtlanta, Georgia, United States
Job Summary
Own and maintain the Franchise Orderbook System (Fohlio), ensuring product records, specifications, and inventory data are accurate, current, and aligned with brand standards. Develop and maintain inventory-related resources, reference guides, and purchasing documentation for franchise owners and internal teams. Review inventory and resource reports to identify trends or issues, providing recommendations to leadership. Manage the end-to-end process for product changes and discontinuations, including vendor coordination, communication planning, and system updates. Administer the Change of Equipment Request process, tracking submissions and ensuring timely resolution. Monitor product recalls and coordinate communications with vendors and franchise owners. Serve as the primary point of contact for FF&E-related inquiries through Freshservice, responding to and escalating support requests as appropriate. Partner with Franchise Business Consultants and Growth & Transformation team members to resolve FF&E-related questions. Build and maintain productive relationships with FF&E vendors to coordinate communications related to product updates and issue resolution.
Required Qualifications
- Bachelor's degree preferred; equivalent combination of education and experience considered
- 2-4 years of experience in inventory management, procurement, operations coordination, or a related field
- Strong organizational skills with the ability to manage multiple priorities, projects, and deadlines
- Ability to analyze information, identify trends, and make recommendations for improvement
- Effective verbal and written communication skills with the ability to build trusted relationships across a variety of stakeholders
- Proficiency in Microsoft Excel and comfort learning and navigating multiple systems and technology platforms
- Demonstrated ability to manage detailed processes with accuracy and follow-through
- Self-directed problem solver who takes initiative and drives issues to resolution
- Strong customer service orientation and commitment to supporting franchise owners and internal teams
- Ability to adapt to changing priorities and work effectively in a collaborative environment
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