Learning & Development Specialist (Banking Operations)
$54,800–$64,100 year
On-site · Watseka, Illinois, United States
Job Summary
Learning & Development Specialist focused on banking operations. Develops and delivers training programs on banking operations, products, systems, policies, and regulatory requirements; supports onboarding and ongoing training for customer-facing and internal teams to ensure regulatory compliance and high-quality service; collaborates with leaders across operations, mortgage servicing, and compliance to identify skill gaps and implement targeted training solutions; creates and maintains training materials (presentations, job aids, procedural documentation) aligned with banking practices and audit requirements; monitors onboarding progress and course completion via the LMS, ensuring timely compliance; reinforces learning through coaching and feedback; supports training initiatives for process changes, system updates, and new banking regulations; helps with reporting and tracking of training completion for audits and regulatory reviews.
Required Qualifications
- 1–3 years of experience in Learning & Development, training, or a related role, preferably within banking or a regulated environment
- Familiarity with banking operations, policies, and regulatory requirements
- Experience developing training materials, including presentations, job aids, and procedural documentation
- Strong facilitation and presentation skills, with the ability to train both in-person and virtually
- Proficiency in technical writing and documenting policies and procedures
- Experience with or exposure to Learning Management Systems (LMS) for training assignment and tracking
- Strong communication, organization, and attention to detail, with the ability to manage multiple priorities
- Comfortable collaborating with cross-functional teams, including operations, compliance, and leadership
- Proficiency in Microsoft Office Suite; familiarity with eLearning tools is a plus
- Alignment with Servbank’s core values and a passion for employee development
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