Learning & Development Specialist (Banking Operations)

Develop and deliver training programs focused on banking operations, including products, systems, policies, and regulatory requirements. Support onboarding and ongoing training for customer-facing and internal teams, ensuring employees are equipped to meet compliance standards and deliver high-quality service. Collaborate with leaders across operations, mortgage servicing, and compliance to identify skill gaps and implement targeted training solutions. Create and maintain training materials such as presentations, job aids, and procedural documentation aligned with banking practices and audit requirements. Monitor new hire onboarding progress and ongoing course completion through the LMS, ensuring timely compliance with required training. Reinforce learning through follow-up engagement, coaching, and feedback to support knowledge retention and performance improvement. Assist in developing training initiatives to support process changes, system updates, and new banking regulations. Support reporting and tracking of training completion, helping ensure readiness for audits and regulatory reviews.