Learning & Development Manager
$145,000–$165,000 year
On-siteNew York City, New York, United States or New York, United States
Job Summary
Organize, deliver, and monitor comprehensive training programs for retail teams across North America to elevate sales and service excellence. Follow up closely on performance outcomes to identify improvement areas, while conducting regular boutique visits to assess needs, observe sales floor performance, and provide on-the-job coaching feedback. Act as a strategic business supporter by aligning training action plans with retail goals, partnering with central teams to refine materials for local market needs, and ensuring the application of brand standards and procedures. Guarantee that new hires and managers successfully apply training through field coaching sessions. Requires minimum 10 years' retail experience with luxury sector preference, mobility for frequent business trips, and strong facilitation skills.
Required Qualifications
- Minimum 10 years' working experience in retail including training experience
- Mobility to make frequent business trips to various retail locations as required in North America
- Excellent communication skills, presentation, and facilitation skills
- Self-motivated and proactive independent, player who also thrives as a collaborative team member with a creative mindset
- Familiar with MS office, PowerPoint, Excel and Technological Savy
Desired Qualifications
- Luxury retail experience is preferred
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