Learning & Development, Associate
$60,000–$73,000 year
HybridBaltimore, Maryland, United States
Job Summary
Design and deliver engaging technical and soft skills training programs tailored to employee needs in property management and community development. Create interactive course materials for classroom, virtual, and one-on-one learning, while implementing blended solutions including e-learning modules and webinars. Evaluate training effectiveness using surveys and performance metrics to adjust programs, and maintain records in LMS platforms and SharePoint. Collaborate with cross-functional teams to identify learning needs and support organizational change initiatives. Produce quarterly reports on training outcomes for senior leadership and stay current on instructional design methodologies and affordable housing industry practices.
Required Qualifications
- 3+ years' experience in affordable property management, affordable housing, or community development
- Bachelor's degree in education, learning and development, business, or a related field
- related experience and/or certifications
- Strong knowledge of adult learning principles, instructional design, and evaluation methods
- Excellent organizational, communication, and facilitation skills
- Comfortable presenting to teams of various sizes and delivering virtual and in-person training
- Flexible, self-directed, and able to manage multiple projects in a fast-paced environment
- Proficient in Microsoft 365 applications (Excel, Word, PowerPoint, Outlook) and web-based tools
Desired Qualifications
- Experience with property management software, Yardi Voyager Affordable platform preferred
- 3+ years' experience in a corporate learning and development role
- Familiarity with AI tools, multimedia training platforms, and e-learning software
- Strong analytical skills to evaluate learning effectiveness and recommend improvements
- Project management experience with the ability to manage multiple initiatives simultaneously
- Emotional intelligence to work with staff at all levels of the organization and adapt to varying learning needs
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