Learning and Talent Development Specialist

Job Summary

Required Qualifications

• •Bachelor's degree in Human Resources, Organizational Development, Education, Training, Business Administration, or a related field
• •At least 3–5 years of experience in learning and development, talent development, employee engagement, organizational development, or related work
• •Experience administering or supporting a Learning Management System, survey tools, project trackers, or talent management systems
• •Strong proficiency with Microsoft Office Suite, Outlook, Excel, SharePoint/Teams, and other systems routinely used by NAMI Chicago
• •Strong written communication skills with the ability to draft clear employee communications, reminders, summaries, and status updates
• •Strong organizational skills and ability to maintain accurate, accessible, and up-to-date records
• •Ability to manage recurring deadlines, follow-up cycles, and multiple projects with accuracy and consistency
• •Strong organization, follow-through, and project coordination skills
• •Ability to own recurring processes, monitor deadlines, follow up consistently, and escalate barriers or overdue items appropriately
• •Strong attention to detail and commitment to maintaining accurate records, reports, and documentation
• •Ability to use Learning Management Systems, HRIS, tracking tools, spreadsheets, and project management systems to support learning administration and reporting
• •Strong written and verbal communication skills, including the ability to prepare clear updates, reminders, summaries, recommendations, and employee-facing communications
• •Ability to follow up with employees and managers in a timely and professional manner regarding training completion, credential tracking, deadlines, and required actions
• •Ability to identify gaps, organize information, assess current state, and recommend practical next steps
• •Ability to coordinate across departments and work collaboratively with managers, program leaders, training owners and Employee Resource Group leaders
• •Comfort supporting program rollouts, training logistics, meeting coordination, communications, and implementation timelines
• •Ability to maintain confidentiality and handle sensitive employee and training information appropriately
• •Strong customer service orientation and ability to support staff and managers with learning-related questions
• •Ability to work independently on assigned tasks while seeking guidance when decisions, approvals, or escalations are needed
• •Commitment to quality, accuracy, follow-through, equity, inclusion and organizational ethics and integrity
• •required in-office minimum of 3 days per week (hybrid work policy subject to change)

Desired Qualifications

• •Experience supporting performance management processes, employee development programs, onboarding, manager training, or professional development initiatives preferred