Learning and Client Enablement Associate
HybridLondon, England, United Kingdom
Job Summary
Deliver technical training sessions, live and online, to clients and partners covering platform fundamentals and how to build pricing models using AI agents. Build and maintain high-quality course content, including online modules, video tutorials, and workshop materials, while supporting the design and delivery of certification assessments with practical exercises. Partner with Product, Customer, and Partnerships teams to translate new features into usable training, and help maintain course health by flagging outdated documentation. Work in a fast-paced environment where scope shifts require initiative to build and adapt training material as the product evolves.
Required Qualifications
- Studied Computer Science or a related technical discipline, or built equivalent hands-on comfort with programming languages (Python or similar) through experience
- Worked hands-on with SaaS tools, APIs, or similar technical products, even without a formal software engineering background
- Taken the initiative to build or improve a course, process, or piece of learning content, rather than just following someone else's structure
- Communicated confidently and clearly with clients or external stakeholders, adjusting technical depth to fit the audience in front of you
- Worked well in an environment where scope shifts and you're expected to figure things out rather than wait for a fully defined brief
- Delivered training, workshops, or technical explanations to a non-technical or semi-technical audience, and can point to material you've built or taught from
Desired Qualifications
- Delivered technical training sessions, live and online, to clients and partners - covering everything from platform fundamentals to how to build pricing models using hx's AI agents and product tooling
- Build and maintain high-quality course content (online modules, video tutorials, workshop materials) that keeps pace with new product releases and evolving client needs
- Support the design and delivery of certification assessments, including practical exercises where candidates build real pricing tools in the hx platform
- Partner with Product, Customer, and Partnerships teams to translate new features into training material clients can actually use from day one
- Contribute to our partner enablement programme, helping external delivery partners onboard and deliver hx training to a consistent standard
- Help maintain and improve our course health and documentation processes, flagging content that's fallen out of date or out of line with current product naming and messaging
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