Learning Advisor I
On-siteManila, Metro Manila, Philippines
Job Summary
Lead end-to-end customer implementations of the Learning Management System, translating business needs into effective system configurations and adoption strategies. Drive measurable improvements in implementation efficiency and satisfaction while presenting recommendations to executive stakeholders. Own engagement plans, deliverables, and status reporting, proactively identifying risks and recommending mitigation plans. Serve as a trusted advisor on learning strategy, content alignment, and change enablement, coordinating with internal teams to resolve complex issues. Mentor team members through coaching and knowledge sharing, contributing to the refinement of implementation standards and tools. Manage work autonomously with minimal supervision, escalating high-risk strategic issues as needed.
Required Qualifications
- Bachelor's degree or equivalent relevant experience
- Three or more years of experience in LMS implementation, learning consulting, customer-facing SaaS implementation, customer success, training, or related roles
- Three or more years of experience in the multifamily housing industry or enterprise software environments
- Demonstrated experience managing customer relationships and moderately complex to complex implementations
- Experience identifying customer risks, recommending solutions, and supporting process improvement initiatives
- Strong working knowledge of learning management systems, digital learning ecosystems, and SaaS implementation practices
- Consultative mindset with the ability to connect learning solutions to business outcomes, operational performance, and product adoption
- Strong analytical, problem-solving, and decision-making skills
- Ability to identify trends, patterns, risks, and root causes across customer engagements
- Ability to manage competing priorities across multiple customer implementations with minimal supervision
- Confidence communicating with operational leaders, executive stakeholders, and cross-functional partners
- Ability to influence without authority and collaborate across teams to resolve complex issues
- Strong documentation, reporting, organization, and customer engagement management skills
- Ability to provide peer guidance, coaching, and knowledge sharing within area of expertise
- May be required to lift or move 10+ pounds
Desired Qualifications
- Experience mentoring peers or supporting junior team members preferred
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