Learner Services Assistant
On-siteCarmarthen, Wales, United Kingdom
Job Summary
Coordinate designated courses, manage course bookings, and liaise with facilitators to schedule events, prepare joining instructions, and resources for learning and development activities. Provide frontline learner support to employees and external partners by resolving queries within agreed timescales and maintaining accurate records in systems like ResourceLink and LMS. Assist in delivering learning interventions for the Social Care Wales Workforce Development Programme and manage financial activities in accordance with Council procedures. Monitor the distribution, storage, and recording of approximately 60 Council laptops for Social Work student placements. Contribute to the development of the Learner Experience Platform and Learning Management System to transition business processes.
Required Qualifications
- Recognised Business Qualification [or equivalent experience] at Certificate Level 2 / 3 [or prepared to work towards]
- Evidence of continuous personal development
- Excellent organisational skills, including managing time / workload, shifts in priorities to achieve agreed deliverables within time and resource constraints
- Excellent team working skills including reliability, adaptability, and diplomacy
- Excellent communication skills, both written and oral
- Ability to establish good working relationships with a wide range of internal and external customers, to respond, verify and resolve a range of enquiries to aid service delivery
- Knowledge of learning management systems and their application within the workplace
- Good knowledge of Microsoft Office applications including Word, Excel and Outlook
- Actively stays up to date with organisational guidelines and processes
- Experience of customer service/support
- Experience of maintaining computer records and attention to detail
- Willingness to help other people learn to use resources
- Commitment to a learner focussed approach, understanding needs, and helping where possible
- Ability to act responsibly with confidential records
- Proactive in responding to issues professionally, flexibly, and appropriately as part of a team
Desired Qualifications
- Knowledge of web authoring and web development software
- Knowledge of digital learning tools and their application in the workplace
- Knowledge of learning and development within public sector settings
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