Leadership
$39,520–$54,080 year
On-site · Albany, New York, United States
Job Summary
Team Leader at Chick-fil-A focuses on running the restaurant effectively through hands-on operational participation and coaching teammates. Responsibilities include opening/closing shifts, leading by example, count drawers, training new hires, ensuring guest satisfaction, and maintaining high standards of communication, eye contact, and service. The role emphasizes teamwork, accountability for performance, and developing team members to achieve operational excellence while delivering superior customer service in a fast-paced, high-volume restaurant environment.
Required Qualifications
- Smile
- Create and Maintain Eye Contact
- Speak Enthusiastically
- Make Emotional Connections with Guests
- Reliable transportation
- Ability to work in a fast-paced environment
- Strong people skills with a desire to serve Team Members
- Strong commitment to superior customer service
- Ability to manage Team Member behavioral and performance issues
- Ability to work in a team environment with shared ownership and responsibility
- Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
Desired Qualifications
- Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
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