Leader, Renewals - Splunk
On-siteHeredia, Heredia Province, Costa Rica
Job Summary
Lead a team of renewal professionals driving high-volume transactional workloads for Splunk's Americas SaaS Renewals business. Manage territory design, pipeline inspection, and forecasting while overseeing process innovation to enhance quoting efficiency and scalability. Ensure accurate account records in Salesforce, enable teams to prepare quotes 90 days in advance, and collaborate with Sales and Customer Success to maximize retention and minimize churn. Maintain accurate forecasts, resolve order issues, and track pending or lost renewals to mitigate risks ahead of subscription expiration. Based in Costa Rica, this role supports North America and Latin America with a focus on meeting quota goals and driving revenue outcomes.
Required Qualifications
- 3+ years of experience leading renewals and/or customer experience teams
- Bachelor's degree or equivalent work experience in technical sales/renewals
- Experience driving and implementing innovation to help drive efficiency and scale
- Ability to multi-task and track multiple issues
- Excellent customer service skills with an orientation towards helping customers
- Strong desire and willingness to learn
- Demonstrated experience successfully leading a team of renewal professionals responsible for a book of high volume, high velocity renewal transactions
- Experience in selling, demand generation, or renewing enterprise software in a diverse customer base with a demonstrated ability to meet or exceed a sales quota for retention and/or growth
- Experience in a sales function that includes both direct customer interaction and working within a channel sales model
- Ability to build relationships both internally and externally
- Program management experience with demonstrated ability to drive innovation and scale
- Excellent organizational skills with proven attention to detail paired with the ability to prioritize tasks, take initiative and drive successful outcomes for your team while adhering to deadlines
- Practical, current, hands-on knowledge of Enterprise Sales Infrastructure, such as Salesforce CRM/CPQ and Renewals Management/Recurring Revenue Management software (i.e. Gainsight or similar Customer Success Management platforms)
- Comprehensive understanding of SaaS and/or Enterprise Sales business model with understanding of customer lifecycle measures and revenue streams
- Ability to proactively design and improve processes while ensuring adoption across a highly matrixed organization
- Excellent, executive level written and verbal communication skills - in the English Language - ability to compose effective and accurate correspondence cross-functionally with various internal and external parties
Desired Qualifications
- Fluency in Portuguese is a plus
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