Leader on Duty
$31,200–$31,200 year
On-siteCrown Point, Indiana, United States
Job Summary
Supervise, monitor, and provide direction for the entire branch and grounds, including parking lots, while greeting and assisting all members, guests, and staff in a courteous manner. Lead team members and guests in daily care, implement member service strategies to drive recruitment and retention, and conduct interviews or tours for prospective members. Respond to inquiries and concerns, inform supervisors of unusual situations, and serve as first responder to handle emergencies, conflicts, and safety interventions. Perform light housekeeping and maintenance as necessary while adhering to all policies and procedures.
Required Qualifications
- Minimum of 3 years of customer service experience
- Previous management experience
- Excellent interpersonal, communication, and problem-solving skills
- Ability to relate and communicate effectively to diverse groups of people from all social and economic segments of the community
- Complete New Employee Orientation, MOD Orientation Training, and CPR/AED/First Aid/Oxygen certification within 30 days of hire
- Must dress in business casual
- Must have a high level of alertness, concentration, and initiative
- Sufficient strength, agility, and mobility to perform job responsibilities
- Ability to lift 50 lbs
- Ability to stand, walk, or sit for extended periods of time
- Ability to occasionally stoop/bend
- Must maintain a neat and professional appearance at all times
Desired Qualifications
- Must be comfortable with heights
- Must be a people-person
- Must enjoy hands-on, outdoor activities
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