Leader, Client Operations
On-siteSingapore, Singapore
Job Summary
Conduct forecast calls to identify and prioritize weekly, monthly, and quarterly objectives, then lead the operationalization of commit targets by coordinating with Sales, Channel, Engineering, Finance, IT, and Customer Service teams. Prepare "Sneak Peek" reports for respective theatres and segments during critical period-ends, manage booking quality and backlog analysis, and resolve escalations with executive-level ownership. Build partnerships with theatre sales leadership to advise on field operations, enablement, and change management, while designing operational solutions for complex deals and managing constraints. Proactively identify field challenges to drive process and system automation, implement performance assessment frameworks, and coach team members to enhance skills. Requires 15+ years of experience, Mandarin proficiency, and a project management certificate; based in ASEAN/GC theatres with a competitive salary.
Required Qualifications
- 15+ years of related experience
- BA/BS degree or equivalent
- Proficient in written and spoken English
- Proficiency in Mandarin
- Deep knowledge of End-to-End (E2E) field operational processes
- Rich experience working within a channel business structure
- Proven ability to drive cross functional and/or global initiatives
- Experience leading change management in environments undergoing significant business transformation
- Strong business acumen
- Planning and organizational skills
- Ability to meet tight deadlines
- Proficiency in data analytics
- Program management skills
- Solution-oriented mindset
- Capability to identify root causes
- Capability to implement changes
- Adaptability to thrive in a fast-paced environment
- Proactive, take-charge attitude
- Excellent relationship management skills
- Outstanding communication, presentation, and interpersonal skills
- Advanced proficiency in Excel
- Advanced proficiency in PowerPoint
- Ability to coach and mentor team members
Desired Qualifications
- Project Management Certificate
- Cisco ordering/technology knowledge (Product, Services, or Software)
- Sales Operations experience
- Partner Programs experience (incentives, pricing, rebates)
- Software Operations/Enterprise Agreement deal structures knowledge
- Demonstrated ability to leverage AI tools to enhance productivity
- Experience developing basic AI solutions
- Solid understanding of IT principles and infrastructure
- Programming knowledge
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.