Lead UX Writer - Vice President
On-site · London, England, United Kingdom
Job Summary
Lead UX writer for a VP-level role focused on B2B digital products. Collaborate with cross-functional teams including designers, researchers, product managers, and engineers to create user-focused content for business customers. Develop and maintain content style guides and system documentation, write end-to-end journeys for product areas, and guide integration of customer insights to enhance user experience. Present recommendations to the organization, manage stakeholders, advocate for UX writing best practices, and lead content governance across Product, Design, and Controls. Champion accessibility and ensure consistency and excellence across deliverables, leveraging tools like Figma and Atlassian Jira/Confluence.
Required Qualifications
- Bachelor’s degree in English, Journalism, Communications, UX Design, or related field, or equivalent professional experience
- Proven experience in UX writing and content design for customer-facing web applications across devices and platforms
- Strong portfolio demonstrating content design processes, including audits, strategy, and testing
- Ability to synthesize complex technical concepts into clear, accessible language
- Awareness and practical understanding of technologies relevant to digital experiences
- Effective communication of content solutions and strategy across roles and levels
- Ability to develop and sustain cooperative working relationships with peers, managers, and stakeholders
- Awareness and practical understanding of accessibility standards and their application
- Experience scaling content processes and adapting to rapid growth or organizational change
- Proficiency with modern design and content collaboration tools (such as Figma)
- Experience with Atlassian suite (Jira & Confluence)
- Experience with B2B applications and/or technical documentation
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