Lead UX Writer
On-siteHaryana, State of Haryāna, Republic of India
Job Summary
Lead content design for complex workflows across Social, Service, Insights, Marketing, and AI-powered product experiences by translating enterprise concepts into clear, action-oriented language and reusable patterns. Own and evolve cross-product voice, tone, terminology, and taxonomy while partnering with Design System teams to define standards for actions, errors, and AI interactions. Lead language strategy for prompts, agent actions, and generative content to establish trust through transparency and explainability. Collaborate closely with Product Managers, Engineering, QA, Research, and global stakeholders to align content strategy with business outcomes, mentor designers and writers on content craft, and facilitate pattern reviews. Establish lightweight governance models that drive adoption of consistent content patterns across distributed pods.
Required Qualifications
- 10+ years of practical experience in UX writing, content design, product content strategy, or related product experience work for complex SaaS, enterprise, platform, startup, agency, or equivalent product environments
- Portfolio demonstrating lead-level impact through complex product content strategy, UX writing, workflow clarity, systems thinking, research-informed decisions, cross-functional influence, shipped enterprise or SaaS work, and measurable product or business outcomes
- Proven experience leading product content strategy across complex workflows, platforms, or multiproduct ecosystems
- Strong information architecture and taxonomy skills, including navigation models, object naming, terminology systems, content hierarchy, and user mental models
- Working knowledge of design systems, including reusable content patterns, component guidance, interaction states, governance, documentation, and adoption across distributed product teams
- Strong skill in simplifying dense, technical, or multi-step workflows
- Experience partnering cross-functionally with Product Managers, Engineering, QA, Research, Design Systems, and global stakeholders across distributed teams
- Proven ability to mentor designers, writers, interns, new hires, and product partners while raising the quality of content decisions across teams
- Demonstrated ownership of AI-first product experiences, agentic workflows, generative content, explainability, trust cues, accessibility, user control, and human-in-the-loop interaction patterns
- Clear understanding of accessibility, localization, and writing for a global audience
- Comfort using modern product design and collaboration tools, including Figma, FigJam, Figma Dev Mode, design systems, prototyping tools, Jira, Confluence, and AI-assisted design or research tools
- This India-based role works in a distributed, global model
- Candidates should be comfortable collaborating asynchronously and occasionally overlapping with U.S. Pacific Time-based stakeholders for key design reviews, planning discussions, and cross-functional alignment
Desired Qualifications
- Deep experience applying content strategy to AI-powered products, generative content, intelligent workflows, agentic systems, or enterprise automation
- Background in enterprise software, SaaS, Contact Center as a Service (CCaaS), insights/analytics, CRM, marketing technology, social platforms, or content systems
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