Lead Teller (West Springfield, MA)
$49,675–$54,122 year
On-site · West Springfield, Massachusetts, United States
Job Summary
Lead Teller (West Springfield, MA) handles a wide range of teller duties and branch support, including deposits, withdrawals, loan payments, and member guidance. The role emphasizes uncovering member needs, cross-selling credit union products, training and mentoring staff, balancing cash operations, and ensuring compliance with policies while delivering high-quality member service. The position requires strong communication, interpersonal, and math skills, with some Saturdays and occasional coverage at other locations.
Required Qualifications
- Minimum of high school diploma or equivalent is required.
- Minimum of two years customer/member service or cash handling/teller experience required.
- Minimum of one year in financial institution in a customer service oriented position preferred.
- Strong interpersonal, written/verbal communication and organizational skills.
- Demonstrated ability to deal effectively with members and staff are essential.
- Basic math skills; familiarity with keyboard/personal computer; customer/member service skills; effective written and verbal communication /interpersonal skills and data entry skills required.
- Proven cross sales ability required.
- Flexibility of work hours and proven reliability/dependability required.
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