Lead Teller
$37,500–$62,500 year
On-siteColumbus, Ohio, United States
Job Summary
Coach, mentor, and lead tellers by example to deliver a unique customer experience aimed at improving financial wellbeing and increasing share of wallet. Process a variety of customer interactions, educate customers on alternatives, and identify banking opportunities during conversations to refer as appropriate. Perform lobby engagement activities to connect with customers and position PNC products while adhering to all policies and procedures. Assist the Branch Manager in performance management and new hire selection processes, ensuring daily operations and maintenance transactions are completed efficiently and accurately. Manage risks associated with business objectives and activities to support the Enterprise Risk Management Framework. Full-time role based in Columbus, OH at the Grandview branch with a base salary of $37,500.00 – $62,500.00.
Required Qualifications
- 1+ years of related experience
- product knowledge to accomplish primary duties
- comparable combination of education, job specific certification(s), and experience (including military service) in lieu of a degree
Desired Qualifications
- Accountability
- Banking
- Client Loyalty
- Customer Experience (CX)
- Customer Service
- Identifying Opportunities
- Leveraging Technology
- Proactive Sales Competencies
- Accuracy and Attention to Detail
- Addressing Customer Needs
- Coaching Others
- Digital Awareness
- Effective Communications
- Fraud Detection and Prevention
- Managing Multiple Priorities
- Matrix Management
- Problem Solving
- Understanding Customer Needs
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.