Lead Teller
On-siteColumbus, Indiana, United States
Job Summary
Coach, mentor, and lead tellers by example to deliver a unique customer experience aimed at improving financial wellbeing and increasing share of wallet. Process a variety of customer interactions, educate clients on alternatives, and identify banking opportunities through meaningful conversations to refer as appropriate. Perform lobby engagement activities to connect with customers and position PNC products while adhering to all policies and procedures. Assist the Branch Manager in performance management and new hire selection processes, ensuring daily operations and maintenance transactions are completed efficiently and accurately. This role is based at the Twenty-Fifth St branch in Columbus, IN, requiring one or more years of related experience.
Required Qualifications
- 1+ years of related experience
- Comparable combination of education, job specific certification(s), and experience (including military service) in lieu of a degree
Desired Qualifications
- Accountability
- Banking
- Client Loyalty
- Customer Experience (CX)
- Customer Service
- Identifying Opportunities
- Leveraging Technology
- Proactive Sales
- Accuracy and Attention to Detail
- Addressing Customer Needs
- Coaching Others
- Digital Awareness
- Effective Communications
- Fraud Detection and Prevention
- Managing Multiple Priorities
- Matrix Management
- Problem Solving
- Understanding Customer Needs
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