Lead Teller
On-siteNewtown, Pennsylvania, United States
Job Summary
Coach, mentor, and lead tellers by example to deliver a unique customer experience aimed at improving financial wellbeing and increasing share of wallet. Process a variety of customer interactions, educate customers on alternatives, and identify banking opportunities during conversations to refer as appropriate. Assist the Branch Manager in performance management and new hire selection processes while ensuring daily operations and maintenance transactions are completed efficiently and accurately. Adhere to all policies and procedures, demonstrating sound judgment within established limits and managing risks associated with business objectives.
Required Qualifications
- 1+ years of related experience
- Comparable combination of education, job specific certification(s), and experience (including military service) in lieu of a degree
Desired Qualifications
- Accountability
- Banking
- Client Loyalty
- Customer Experience (CX)
- Customer Service
- Identifying Opportunities
- Leveraging Technology
- Proactive Sales
- Accuracy and Attention to Detail
- Addressing Customer Needs
- Coaching Others
- Digital Awareness
- Effective Communications
- Fraud Detection and Prevention
- Managing Multiple Priorities
- Matrix Management
- Problem Solving
- Understanding Customer Needs
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