Lead Teller
On-siteSt. Petersburg, Florida, United States
Job Summary
Coach, mentor, and lead tellers by example to deliver a unique customer experience aimed at improving financial wellbeing and increasing share of wallet. Process a variety of customer interactions, educate clients on alternatives, and identify banking opportunities during conversations to make appropriate referrals. Assist the Branch Manager in performance management and new hire selection processes while ensuring daily operations and maintenance transactions are completed efficiently and accurately. Adhere to all policies and procedures, demonstrating sound judgment within established limits and managing risks associated with business objectives. This role is based in St Petersburg, FL, and requires candidates to connect with recruiters to confirm branch hours and shift details. PNC does not provide sponsorship for employment visas or STEM OPT.
Required Qualifications
- 1+ years of related experience
- comparable combination of education, job specific certification(s), and experience (including military service)
Desired Qualifications
- Accountability
- Banking
- Client Loyalty
- Customer Experience (CX)
- Customer Service
- Identifying Opportunities
- Leveraging Technology
- Proactive Sales Competencies
- Accuracy and Attention to Detail
- Addressing Customer Needs
- Coaching Others
- Digital Awareness
- Effective Communications
- Fraud Detection and Prevention
- Managing Multiple Priorities
- Matrix Management
- Problem Solving
- Understanding Customer Needs
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