Lead Teller
$39,000–$52,000 year
On-site · Seattle, Washington, United States
Job Summary
Lead Teller at KeyBank acts as a resource for complex client servicing issues within an in-person branch, coaching tellers, managing day-to-day teller duties and scheduling, and guiding clients from teller interactions to bankers for deeper financial conversations. Responsibilities include observing and coaching tellers to enhance client experience and branch operational effectiveness, handling cash with balancing guidelines, participating in morning huddles and end-of-day debriefs, ensuring compliance and security procedures, training new tellers, and supporting the Branch Manager. Requires strong client relationship skills, cash handling experience, and leadership ability; notary license preferred; compensation ranges from $18.75 to $25.00 per hour with incentive/bonuses possible. Education level and 3+ years of relevant experience are required, with a focus on delivering excellent client service and leveraging product knowledge to promote banking solutions.
Required Qualifications
- High School Diploma or GED (required)
- 3+ years demonstrated superior client relationship skills (required)
- 3+ years experience in cash handling (required)
- Working knowledge of PC with Windows-based applications and calculator (required)
- Demonstrated ability to lead, motivate, and foster teamwork (required)
- Demonstrated organizational skills while managing multiple tasks (required)
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