Lead Teller
$39,000–$52,000 year
On-site · Clinton, New York, United States
Job Summary
Lead Teller in-branch leadership role responsible for coaching tellers, prioritizing exceptional client service, and ensuring branch operational efficiency. Manages teller scheduling, observes and guides teller performance, resolves complex client servicing issues, and helps transition clients to bankers for deeper financial wellness discussions. Supports onboarding and training of new tellers, maintains knowledge of product guides and policies, and ensures compliance with regulatory and audit controls. Requires strong client relationship skills, cash-handling experience, supervisory aptitude, and ability to work in a collaborative, service-driven environment.
Required Qualifications
- High School Diploma, GED, or equivalent business experience (required)
- Minimum 3 years of Demonstrated superior client relationship skills (required)
- Minimum 3 years of Experienced in cash handling (required)
- Working knowledge of PC with Windows based applications and calculator (required)
- Demonstrated ability to lead, motivate, and foster teamwork (required)
- Demonstrated organizational skills while managing multiple tasks (required)
- Licenses and Certifications Notary License (preferred)
- Skills Knowledgeable about the client’s accounts and business with the bank and uses sound judgment with clients and transactions.
- Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (e.g., ATM, Online and Telephone Banking).
- Strong work ethic and high level of integrity; ability to exercise sound judgment to make reasonable decisions in the absence of direction.
- Excellent time management skills.
- Managing the daily activities of the teller line, ensuring efficient and accurate processing of transactions, maintaining compliance with banking regulations, and providing exceptional client service
- Accurately and securely processing of cash transactions, including deposits, withdrawals, and balancing cash drawers at the end of each shift
- Promoting the bank's products and services to clients, identifying sales opportunities, and achieving sales targets.
- Helping clients achieve their financial goals through education and the use of financial tools
- Core Competencies All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.
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