Lead Teller
$39,000–$52,000 year
On-siteHamburg, New York, United States
Hamburg, New York, United StatesOn-siteFull Time$39,000–$52,000 yearSenior LevelHigh School Or EquivalentEnterprise
Full TimeSenior LevelHigh School Or EquivalentEnterprise
Job Summary
Manage day-to-day teller scheduling, staffing, and operational standards while coaching staff to enhance client experience and effectiveness. Resolve complex client servicing issues, listen for financial wellness opportunities, and transition clients to bankers for deeper conversations. Process cash transactions accurately, balance drawers, and ensure branch compliance with regulatory and security controls. Attend morning huddles and end-of-day debriefs, support onboarding and training for new tellers, and review product guides to stay current on offerings. Work Saturdays as directed by management.
Required Qualifications
- High School Diploma, GED, or equivalent business experience
- Minimum 3 years of Demonstrated superior client relationship skills
- Minimum 3 years of Experience in cash handling
- Working knowledge of PC with Windows based applications and calculator
- Demonstrated ability to lead, motivate, and foster teamwork
- Demonstrated organizational skills while managing multiple tasks
- Ability to occasionally operate a motor vehicle with a valid driver's license
Desired Qualifications
- Notary License
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